Event Policies

1. Event Bookings & Payments

All training events, workshops, and online sessions must be booked through the official Alina Holistic Training Centre website.
Full payment is required at the time of booking to secure your place.
By booking, you agree to abide by these Terms & Conditions.
Prices are correct at the time of publication and may change without notice.
We aim to respond to all email enquiries within 24 hours.

2. Cancellations & Rescheduling

A minimum of 48 hours’ notice is required to cancel or request a transfer to another event.
If less than 48 hours’ notice is provided, the booking becomes non-transferable and non-refundable.
No-shows are charged at the full event value.
If you join late, leave early, or choose not to participate fully, the full fee remains payable.
We understand illness or emergencies may arise. Genuine cases will be considered at the organiser’s discretion.

3. How to Cancel or Amend Your Booking

Changes should be made either by text message at 07479 822 849 or via email at alinaholistichealth@gmail.com
Transfers, where permitted, are subject to availability.

4. Late Arrival Policy (In-Person and Online)

Please arrive/log in at least 5–10 minutes before the event starts.
Late arrivals disrupt the learning environment and may not be admitted once the session begins.
If late entry is refused, the full event fee remains payable.

5. Gift Vouchers & Pre-Paid Event Credits

Gift vouchers may be redeemed against any eligible training event.
Lost or expired vouchers cannot be replaced.
Gift vouchers and prepaid training credits are non-refundable.
Voucher codes must be provided at booking.
If an event booked with a voucher is cancelled within 48 hours, the voucher may be forfeited.
All vouchers are valid for 6 months unless otherwise stated.

6. How to Book an Event Using a Voucher

You may redeem vouchers directly through the online booking system.
Enter your voucher code in the “Coupon / Gift Card” field at checkout.
If the event price exceeds the voucher amount, you may pay the remaining balance online.
Remaining credit stays on the voucher until its expiry date.
Standard cancellation and rescheduling rules apply.

7. Packages, Bundles & Multi-Session Training

Discounted training bundles or multi-session packages must be paid in full at the time of purchase.
Sessions must be completed within the timeframe stated at purchase.
Packages and bundles are non-refundable and cannot be used with other offers or discounts.

8. Behaviour & Code of Conduct

All participants must maintain respectful, professional conduct during training events.
Disruptive, inappropriate, or disrespectful behaviour, verbal or written, may result in removal from the event without refund.
Harassment, intimidation, or misconduct will not be tolerated and may result in permanent refusal of future services.

9. Health, Accessibility & Medical Conditions

Please inform us at booking if you have any condition that may affect participation (e.g., pregnancy, chronic conditions, post-operative restrictions).
Some workshops may not be suitable for all participants.
In person: certain events may involve physical movement or practical work; please participate at your discretion.
Our training room is located upstairs and accessed via steep stairs; accessibility needs should be discussed in advance.

10. Technical Requirements (Online Events)

You are responsible for ensuring:
• A stable internet connection
• A working device (camera and microphone if required)
• Access to Zoom or the stated platform
Refunds or transfers will not be issued for attendee-side technical difficulties.

11. Minimum Attendance Requirement

Events require a minimum number of participants.
If minimum numbers are not met, the event may be rescheduled.
In such cases, attendees will be offered:
• A transfer to a new date, or
• Credit towards another training event
Refunds are issued only if required by law.

12. Event Materials, Copyright & Recording

All materials provided remain the intellectual property of Alina Holistic Training Centre.
Participants may not copy, share, reproduce, or distribute materials without written permission.
Recording any event is strictly prohibited unless expressly authorised.
Some online sessions may be recorded for quality assurance; attendees will be informed beforehand.

13. Certification & CPD Requirements

Where applicable, certification will only be awarded to participants who:
• Attend the full duration of the event
• Complete all required tasks, assessments, or practical elements
• Demonstrate participation and competency
Leaving early or failing to complete requirements may mean certification cannot be granted.

14. Data Protection & Client Records

Alina Holistic Training Centre is registered with the ICO under registration number ZC030889 and operates under UK GDPR and the Data Protection Act 2018.
Participant records are kept securely and confidentially.
You agree to keep your contact details up to date.

15. Mobile Phones

16. Liability

Every effort is made to ensure a safe, professional learning environment.
Alina Holistic Training Centre cannot accept liability for loss of personal belongings, technical failures, or for any injuries resulting from failure to follow instructions.
Our training is complementary and does not replace medical guidance.

17. Amendments

18. Governing Law

19. Disclaimer

Training and guidance provided during events are intended for educational purposes and are not a substitute for medical, legal, or psychological advice.
Participants agree to fully indemnify and hold harmless Alina Holistic Training Centre, its staff, partners, and representatives against all claims arising from participation in events.

20. Approval & Review

Policy Approved and Authorised by:
Name: Alina Painter
Position: Director
Date: 21 July 2025
Signature: Alina P.

Policy Review Date: 21 July 2026