1. Welcome

• Welcome to Alina Holistic Training Centre.

• We provide professional training in Reiki, massage, holistic therapies, wellness, and personal development. Our courses are designed to support personal growth, professional development, and ethical practice, whether you are learning for self-development or working towards professional application.

• This Learner Handbook & Code of Practice sets out what you can expect from us, and what we expect from you, before, during, and after your training.

• By enrolling on any course, you confirm that you have read, understood, and agreed to the principles outlined in this handbook.

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2. Our Training Ethos & Professional Standards

Our training is grounded in:

• Integrity and ethical practice

• Respect for individuality and lived experience

• Clear professional boundaries

• Responsible delivery of holistic and energy-based education

We are committed to creating a learning environment that is:

• Supportive, inclusive, and non-judgmental

• Trauma-aware and emotionally safe

• Professionally structured and clearly guided

Training provided does not replace medical, psychological, or psychiatric care and is delivered strictly within professional and ethical boundaries.

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3. Scope of Training & Learner Responsibility

Our courses are educational and developmental in nature.

As a learner, you understand that:

• You are responsible for your own wellbeing and self-care during training

• Training does not constitute therapy or medical treatment

• You are expected to work within your level of training and competence

• Certification confirms course completion, not automatic professional suitability

If at any point a practice or topic feels overwhelming, you are encouraged to pause, ground yourself, and seek appropriate support.

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4. Equality, Diversity & Inclusive Practice

We are committed to equality, diversity, and inclusion.

We welcome learners regardless of:

• Age (subject to course entry requirements)

• Gender identity or expression

• Sexual orientation

• Race, ethnicity, culture, or belief

• Disability or health condition

Discrimination, harassment, or exclusionary behaviour will not be tolerated.

Reasonable adjustments can be discussed where possible. Learners are encouraged to communicate needs in advance.

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5. Safeguarding, Emotional Safety & Boundaries

Many holistic practices involve reflection, awareness, and inner exploration. Emotional responses can arise.

We are committed to:

• Maintaining clear trainer–learner boundaries

• Providing education, not therapy

• Encouraging learners to seek external professional support where appropriate

Learners must not:

• Treat fellow learners as clients during training unless explicitly instructed

• Attempt to diagnose, treat, or counsel others beyond their competence

• Use training spaces to process unresolved trauma

Any safeguarding or wellbeing concerns should be raised privately and respectfully.

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6. Health, Safety & Wellbeing in Training

Learners are expected to:

• Work within their physical and emotional limits

• Disclose relevant health considerations that may affect participation

• Follow guidance for practical work, posture, hygiene, and self-care

For online learning, learners are responsible for:

• Creating a safe, quiet learning environment

• Ensuring appropriate equipment and internet access

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7. Online Learning, Attendance & Engagement

For online and blended courses:

• Learners are expected to engage respectfully and professionally

• Recorded materials are for personal use only

• Live sessions (where applicable) should be attended punctually

Consistent engagement is essential for learning integration and certification.

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8. Assessments, Evidence & Certification

Where assessments apply, learners must:

• Complete all required coursework, reflections, or case studies

• Submit original work

• Meet the learning outcomes outlined in the course

Certificates are issued once all requirements are met.

Certification confirms:

• Successful completion of the course content

• Achievement of stated learning outcomes

It does not guarantee:

• Employment

• Insurance acceptance

• Automatic professional competence

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9. Intellectual Property & Use of Materials

All course materials, including:

• Manuals

• Videos

• Recordings

• Worksheets

• Meditations

are the intellectual property of Alina Holistic Training Centre unless otherwise stated.

Learners may:

• Use materials for personal study and practice

Learners may not:

• Copy, reproduce, resell, or distribute materials

• Teach course content as their own unless licensed or qualified to do so

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10. Professional Conduct & Ethical Practice

Learners are expected to:

• Act with honesty and integrity

• Respect confidentiality

• Communicate professionally

• Maintain appropriate boundaries

Unethical or inappropriate conduct may result in removal from a course without refund.

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11. Communication, Support & Response Times

Support is available via:

• Email

• Course platforms

• Scheduled sessions (where applicable)

Response times are typically within 2–5 working days, excluding weekends and holidays.

Support is educational in nature and does not replace therapeutic or clinical care.

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12. Feedback, Complaints & Resolution

We welcome constructive feedback.

If you have a concern:

1. Raise it informally where appropriate

2. If unresolved, submit a written complaint

All complaints are handled fairly, respectfully, and confidentially.

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13. Data Protection & Confidentiality

Personal data is handled in line with UK data protection legislation.

Learner information is:

• Stored securely

• Used only for training, certification, and administration

• Never shared without consent unless legally required

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14. Insurance, Accreditation & Professional Recognition

Training may align with professional bodies and CPD frameworks.

Learners are responsible for:

• Checking insurance requirements

• Confirming professional recognition for their intended practice

Completion of a course does not override insurer or professional body requirements.

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15. Agreement

By enrolling on any course with Alina Holistic Training Centre, you confirm that you:

• Have read and understood this Learner Handbook & Code of Practice

• Agree to abide by its principles and expectations

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16. Approval & Review

Policy Approved and Authorised by:
Name: Alina Painter
Position: Director
Date: 21 July 2025
Signature: Alina P.

Policy Review Date: 21 July 2026