Winter Radiance & Serenity Ritual

Cancellation Policy

Cancellations & Rescheduling​​ A minimum of 24 hours’ notice is required if you need to cancel or change your appointment. If less than 24 hours’ notice is given, we will endeavour to fill your appointment slot.  • If successful, your payment will be transferred to your next appointment or refunded.  • If we are unable to fill the slot, a 100% late cancellation charge will apply. No-shows (failure to attend without notice) will be charged at the full treatment value. If you choose to shorten, cancel, or change part of your booking after arrival, the full cost of the originally booked treatment(s) will remain payable upon departure. We understand that emergencies and illness can occur unexpectedly. If you have a fever, a known infection, or have experienced vomiting or diarrhoea within 24 hours prior to your appointment, please cancel your session for your own wellbeing and that of others. In the event of severe weather conditions, please use your judgment and do not risk your safety to attend. If the clinic must close or appointments are cancelled due to adverse weather, you will be notified as early as possible. Late cancellations due to a genuine emergency, illness, or severe weather will generally not incur charges, but each case will be considered individually at the therapist’s discretion. How To Change Your Appointment Or Cancel​ Changes should be made either by text message at 07479 822 849 or via email at alinaholistichealth@gmail.com