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Privacy & Data Protection Policy

1. Introduction

At Alina Holistic Health & Training, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly, securely, and transparently.

This Privacy & Data Protection Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Alina Holistic Health & Training is registered with the Information Commissioner’s Office (ICO) under registration number ZC030889.

 

2. Who We Are

Data Controller:
Alina Holistic Health Clinic & Training
Director: Alina Painter
Email: alinaholistichealth@gmail.com
Phone: 07479 822 849
Website: www.alinaholistichealth.co.uk
ICO Registration: ZC030889

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This Privacy Notice applies to all aspects of the business, including:

  • Alina Holistic Health Clinic – holistic and beauty treatments.

  • Alina Holistic Health Academy – online training courses and CPD programmes.

  • Retail & Affiliate Partnerships – including NYR Organic and Bookshop.org links.

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3. Information We Collect

We collect and process personal data only where necessary to provide our services, meet legal requirements, and maintain professional standards.

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Clinic Clients:

  • Name, address, phone number, and email.

  • Health and medical information are provided on consultation forms.

  • Treatment notes and appointment history.

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Students / Learners:

  • Name, address, contact details.

  • Course enrolment details, assessment records, and certificates issued.

  • Learning progress data (where applicable).

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Website Users & Subscribers:

  • Information is provided through online contact forms or email subscriptions.

  • Cookies, analytics, and website usage data (collected via Wix and Google Analytics).

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Payment Information:

  • All online payments are processed securely through third-party providers (Wix Payments or Stripe).

  • Alina Holistic Health & Training does not store or access full card details.

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4. How We Use Your Information

Your information is used to:

  • Provide and manage treatments, training, and related services.

  • Maintain accurate records in line with insurance and legal requirements.

  • Communicate appointment confirmations, reminders, and course information.

  • Issue certificates, learning materials, or aftercare guidance.

  • Manage accounts, payments, and customer service queries.

  • Comply with professional and regulatory obligations.

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5. Data Storage & Security

We take data protection seriously and store information securely:

  • Digital records are stored in password-protected, encrypted systems.

  • Paper records (such as treatment forms) are kept in locked storage accessible only to the therapist or academy administrator.

  • Personal data is not shared, sold, or transferred to third parties, except where required by law or insurance auditing.

  • Email communication is encrypted and hosted securely by trusted providers.

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6. Data Retention

We retain personal data for the following periods:

  • Clinic treatment records: minimum of 7 years after your last appointment (FHT & insurance requirement).

  • Student records: minimum of 7 years after course completion or certification.

  • Financial records: minimum of 6 years (HMRC compliance).
    After this period, data is securely deleted or destroyed in line with ICO guidance.

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7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your data (“right to be forgotten”).

  • Restrict or object to certain types of data processing.

  • Withdraw consent for communications or marketing.

  • Request transfer of your data (data portability).

Requests must be made in writing to alinaholistichealth@gmail.com
We will respond within one month in accordance with data protection law.

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8. Cookies & Analytics

  • Our website uses cookies to improve user experience, track performance, and analyse website traffic through Wix Analytics and Google Analytics.

  • You can manage cookie preferences through your browser settings.

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9. Marketing & Communication

  • We may send newsletters, offers, or updates only if you have provided explicit consent.

  • You may unsubscribe from marketing emails at any time using the unsubscribe link or by emailing us directly.

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10. Sharing Your Information

Your data may be shared only when:

  • Required by law, professional regulator, or insurance provider.

  • Necessary to issue certificates or verify course accreditation.

  • You provide explicit consent (e.g., to share your review or testimonial).

We never sell or trade your personal information.

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11. Links to Other Websites

  • Our website contains links to third-party websites (e.g., NYR Organic, Bookshop.org).

  • We are not responsible for their privacy practices. Please review their individual privacy notices before providing personal information.

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12. Changes to This Privacy Notice

This Privacy Notice may be updated periodically. The latest version is always available on our website.
Any major changes will be communicated by email or website announcement.

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13. Contact Information

For all privacy or data-related enquiries:

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.​

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14. Approval & Review

Policy Approved and Authorised by:
Name: Alina Painter
Position: Director
Date: 21 July 2025
Signature: Alina P.

Policy Review Date: 21 July 2026

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