Training & Academy Terms & Conditions

1. Enrolment & Access

Enrolment is confirmed once full payment has been received through the secure online payment system.
Upon enrolment, students receive access to the course materials through their personal learning account on the Alina Holistic Health & Training platform.
The course description specifies the delivery format, including self-paced online learning and any scheduled teaching, practical training, assessments or Reiki attunements.
Students must complete any preparation and prerequisites specified for their course.
Booking a training session, assessment or Reiki attunement does not constitute course enrolment or replace payment of the course fee.

2. Eligibility & Professional Responsibility

Students must be at least 18 years old to enrol in professional or accredited training programmes.
It is the student’s responsibility to ensure that the chosen course is suitable for their needs and professional goals.
Students should review the course description and entry requirements before purchasing and contact the Academy if clarification is needed.
All information provided at enrolment must be accurate and complete.

3. Payments

All course fees are paid in full at the time of enrolment through the secure online payment system.
Course enrolment and access are personal to the named student and are non-transferable unless otherwise agreed in writing.
Refunds and withdrawals are subject to section 6 below and applicable statutory rights.
Cancelling or rearranging a session included within a course does not automatically cancel the course enrolment or entitle the student to a refund of the course fee.

4. Course Access Duration

Unless otherwise stated, students receive lifetime access to all online materials and resources for personal educational use.
Alina Holistic Health & Training reserves the right to update, improve or replace materials periodically to maintain quality and relevant accreditation standards.

5. Certification

Certificates of completion are issued digitally upon successful completion of all required modules, assessments and tutor review, where applicable.
Any required case studies, practical assessments and attunements must also be completed before certification.
Certificates will display the applicable accreditation credentials and course approval references.
Physical certificates may be available upon request for an additional administrative fee, disclosed before ordering.

6. Refunds & Withdrawals

6.1 Digital Courses & Materials

Where digital course content is supplied immediately, students must expressly consent to supply beginning during the applicable 14-day cancellation period and acknowledge that they will lose their statutory right to cancel once supply begins.
Confirmation of this consent and acknowledgement will be provided in a form the student can retain.
Once digital content has been supplied on this basis, refunds will not be provided for a change of mind.
Simply granting access to a learning account does not, by itself, remove statutory cancellation rights.
Where the required consent and acknowledgement have not been obtained, any applicable statutory cancellation rights remain in place.
This policy does not affect statutory rights relating to faulty or misdescribed digital content or services not provided as agreed.

6.2 Courses Including Teaching or Practical Services

Where a course includes teaching, practical training or other services, the cancellation rights applicable to those services are considered separately from those applicable to digital content.
If a student expressly requests services to begin during an applicable cooling-off period and subsequently cancels, a proportionate charge for services already supplied may apply where legally permitted.
Cancellation of an included appointment does not, by itself, cancel the course or create an entitlement to a refund of the entire course fee.

6.3 Requests & Technical Support

Withdrawal and refund requests must be emailed to alinaholistichealth@gmail.com, quoting the student’s full name, course title, purchase date and order number.
If access issues occur due to a technical fault, support will be provided to resolve the matter promptly.
Any refund legally due will be processed through the original payment method within the applicable legal deadline.

7. Training Bookings, Cancellations & Rescheduling

7.1 Scope

This section applies to scheduled practical training, live online teaching, assessments and Reiki attunement appointments. It does not apply to self-paced study that requires no appointment.

7.2 Booking Your Session & Eligibility

Training sessions, assessments and Reiki attunements included within Academy courses are available only to students enrolled on the relevant course with Alina Holistic Health Academy, whose course fees have been paid in full.
Purchasing or completing a course with another provider does not entitle a person to book sessions or attunements included in an Academy course.
Booking a session or Reiki attunement does not enrol you on a course and does not replace payment of the course fee. You must enrol and pay in full for the relevant Academy course before booking.
The Academy will verify enrolment and payment. Bookings made without meeting these requirements will be cancelled.
Sessions may be booked up to 30 days in advance and no later than 24 hours before the start time, subject to availability.
Students must complete any required preparation or prerequisite learning before their session.
Booking confirmations specify the date, time, location or online attendance arrangements. Please check these details carefully.

7.3 Cancellations & Rescheduling

Please give at least 24 hours’ notice if you need to cancel or rearrange your session.
With at least 24 hours’ notice, your booking may be transferred to another available date without a rescheduling charge.
Cancelling or rearranging an included session does not entitle you to a refund of digital content already supplied in accordance with section 6.
Applicable statutory rights remain unaffected.

7.4 Late Cancellations & Missed Sessions

If less than 24 hours’ notice is given, or a session is missed without notice, a reasonable charge may apply to cover the Academy’s actual loss resulting from the cancellation.
The Academy will take reasonable steps to reduce that loss, including offering the place to another learner where possible.
Any charge will account for costs saved and income recovered and will be explained to the student.
Any charge for arranging a replacement session will be explained and agreed before rebooking.

7.8 Attendance & Late Arrival

Students should arrive or be ready at the confirmed start time.
Live online sessions require a suitable device, a reliable internet connection and a quiet space.
If you are late, the session may need to finish at the original time.
Where essential teaching or assessment is missed, additional learning may be required before completion can be confirmed.
Silent distant Reiki attunements follow the preparation and timing instructions supplied with your confirmation. A video call is required only if specifically arranged.

7.9 Illness, Emergencies & Severe Weather

Please contact the Academy as soon as possible if illness, an emergency or severe weather prevents attendance.
Each situation will be considered individually, and suitable arrangements will be discussed.
Please do not attend in-person training if you are unwell and could put others at risk.

7.10 Changes Made by the Academy

If the Academy needs to cancel or rearrange a session, students will be notified as soon as possible and offered an alternative date.
If no suitable alternative can be agreed, the Academy will discuss the effect on course completion and any applicable refund rights for undelivered services.
Cancellation by the Academy will not be treated as a missed session by the student.

7.11 How to Cancel or Request a Change

Email alinaholistichealth@gmail.com or text 07479 822 849, including your name, course or session title and appointment date.
Notice is measured from when your message is received.
A replacement date is confirmed once you receive written confirmation from the Academy.

8. Course Content & Updates

All original training materials are the intellectual property of Alina Holistic Health & Training. Third-party materials remain the property of their respective owners.
Students are granted a non-transferable licence to use materials for personal study only.
Reproduction, resale or distribution of course materials, manuals, videos or meditations is prohibited without permission, except where permitted by law.
Any breach of copyright may result in the removal of access and further legal action.

9. Academic Integrity & Conduct

Students are expected to complete assessments and case studies honestly and independently.
Plagiarism, falsified case studies or unethical behaviour may result in disqualification and revocation of certification, subject to the Academy’s applicable procedures.
Respectful communication with tutors and other students is expected at all times.
Assessment appeals are handled in accordance with the Student Appeals Policy.

10. Accreditation & Professional Memberships

The Academy is an IPHM-approved training provider.
Accreditation, course approval and CPD recognition applicable to each course are stated in its description.
Alina Holistic Health & Training is registered with the UK Register of Learning Providers under UKPRN 10099161.
UKRLP registration identifies the learning provider and does not constitute course accreditation or an endorsement of educational quality.
Graduates are responsible for checking their eligibility for professional membership or insurance with their chosen provider.

11. Course Amendments & Availability

Alina Holistic Health & Training reserves the right to modify, update or withdraw courses where reasonably necessary to maintain educational quality or accreditation compliance.
Where a course is withdrawn, reasonable notice will be provided where possible, and alternative options will be discussed.
If the Academy cannot deliver the course as agreed, applicable refund and other statutory rights remain unaffected.

12. Disclaimer

All content and instruction are intended for educational and professional development purposes.
Courses are not a substitute for medical training and do not authorise students to diagnose, prescribe or undertake regulated healthcare activities unless separately qualified and legally entitled to do so.
Students must practise within their training, competence, insurance cover and applicable professional requirements.

13. Data Protection

Alina Holistic Health & Training is registered with the Information Commissioner’s Office under registration number ZC030889.
All student information is processed in accordance with the UK GDPR and the Data Protection Act 2018.
Data is stored securely and used for purposes explained in the Privacy & Data Protection Policy, including course administration, certification and relevant accreditation requirements.
Students may request access to or correction of their personal data and exercise other applicable data rights by contacting alinaholistichealth@gmail.com.
Deletion requests are subject to applicable legal obligations and record-retention requirements.

14. Complaints Procedure

Students who wish to raise a concern should contact the Academy in writing at alinaholistichealth@gmail.com.
All complaints will be acknowledged within 5 working days and handled confidentially.
Further details are provided in the Student Complaints Policy.

15. Amendments

These Terms & Conditions may be updated periodically. The latest version will be available on the website.
Updates will not retrospectively remove statutory rights or contractual benefits agreed at enrolment.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Disputes are subject to the jurisdiction of the courts of England and Wales, without restricting any mandatory rights a consumer may have to bring proceedings elsewhere.
Nothing in these terms limits or excludes applicable statutory consumer rights.
These terms should be read alongside the relevant course description and the Return & Refund Policy. Statutory rights take precedence over any conflicting provision.

17. Approval & Review

Policy Approved and Authorised by:
Name: Alina Painter
Position: Director